CUSTOMER TERMS AND CONDITIONS

Custom Vehicle Solutions LLC doing business as Garden State Welding
Effective July 23, 2026

IMPORTANT - ELECTRONIC ACCEPTANCE
 By clicking “Approve,” electronically signing, paying a deposit, providing payment authorization, or directing work to begin through the Jobber   application or other online portal, the Customer accepts the estimate, these   Terms and Conditions, and the separately provided Indemnity Agreement.   Approval is intended to create a binding electronic contract. The person   approving represents that they have authority to bind themselves and, when   applicable, the business, property owner, vehicle owner, or other entity   identified as the Customer.

These Terms and Conditions (“Terms”) apply to all estimates, work orders, change orders, invoices, mobile services, shop services, welding, cutting, fabrication, repair, modification, installation, maintenance, and related services provided by Custom Vehicle Solutions LLC doing business as Garden State Welding (“Company”). “Customer” means the individual or entity requesting, approving, receiving, or paying for the work.

The contract consists of the approved estimate or work order, these Terms, any written change order, the final invoice, and the Company’s separately provided Indemnity Agreement. If a project-specific document conflicts with these Terms, the project-specific document controls only as to that conflict. The Indemnity Agreement controls as to indemnification, defense, and hold-harmless obligations.

The Customer represents that the Customer owns the vehicle, equipment, item, or property involved, or has full authority from the owner to authorize the work. The Customer is responsible for accurate measurements, drawings, specifications, load requirements, intended use, access instructions, site information, and disclosures concerning hazards, prior repairs, coatings, contents, utilities, and warranties. The Company may rely on information supplied by the Customer without independent verification unless the estimate expressly includes verification, testing, design, or engineering.

Unless expressly labeled in writing as a “Fixed Quote” or “Bid,” every price provided by the Company is an estimate only. An estimate is the Company’s good-faith approximation based on the conditions and information reasonably available when prepared; it is not a guaranteed maximum price.

Custom fabrication, one-off work, repair work, restoration, disassembly, hidden damage, corrosion, contamination, prior modifications, access limitations, material irregularities, and field conditions can require more labor, materials, equipment, or outside services than anticipated. The final invoice will reflect actual labor, daily charges, materials, consumables, travel, tolls, delays, subcontracted services, taxes, surcharges, storage, and other charges authorized by the contract. Approval of an estimate is not a guarantee that the final invoice will equal or remain below the estimated amount.

When the approved scope remains the same, actual time-and-material charges may exceed the estimate. The Company will seek additional authorization before materially expanding the scope whenever reasonably practicable and whenever required by law. If the Customer is unavailable, the Company may pause the work and bill for labor already performed, mobilization, demobilization, waiting time, storage, and materials ordered or committed.

Labor rates stated in an estimate are generally valid through the end of the same calendar year unless the estimate states a shorter period. Material, fuel, consumable, freight, and outside-service prices are subject to market fluctuation and may be adjusted after fourteen (14) calendar days. In volatile markets, a supplier price may be guaranteed for only three (3) calendar days or for the shorter period stated in the estimate. Special-order materials may require immediate payment and may be nonreturnable.

Normal business hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., excluding Company-observed holidays. Work performed outside normal business hours, including nights, weekends, and holidays, is billed at double the otherwise applicable labor rate unless the estimate expressly states otherwise.

Emergency service is billed at double time regardless of the time of day. “Emergency service” includes a request for immediate, priority, same-day, after-hours, breakdown, shutdown, public-safety, or otherwise expedited response that displaces or accelerates scheduled work.

Rate multipliers do not compound unless expressly stated in the estimate. When more than one multiplier could apply, the highest applicable multiplier will be used.

Mobile welding and fabrication are billed on a per-day basis at the rate shown in the estimate. A standard mobile day includes up to eight (8) hours of portal-to-portal time. Time beyond eight hours is billed at one and one-half times the equivalent hourly labor rate derived from the mobile day rate, unless double-time or another higher rate applies.

Mobile time is measured portal-to-portal: it begins when the crew or service vehicle departs the Company’s dispatch location in or near Verona, New Jersey, and ends when the crew or vehicle returns. Billable time includes travel, loading, unloading, tolls, site access, security procedures, permits, escorts, safety orientations, waiting for equipment or personnel, shutdowns, customer-caused delays, weather holds when the crew remains committed to the project, and demobilization.

For mobile service outside an eighteen (18) mile radius of Verona, New Jersey, a fuel and travel surcharge may apply. Tolls, parking, permits, ferries, lodging, specialized transportation, and similar expenses are additional unless expressly included.

A mobile appointment cancelled or rescheduled less than eight (8) hours before the scheduled dispatch time is subject to a minimum charge equal to one-half of the applicable mobile day rate, plus any nonrecoverable materials, permits, rentals, tolls, or other committed costs.

If a Company truck or crew is already en route when the Customer cancels, delays, denies access, or is not ready for the work, the minimum charge is one full day of mobile labor, plus travel, tolls, materials, rentals, and other incurred costs. Cancellation charges are intended to compensate the Company for reserved labor and equipment and are not a penalty.

Shop welding and fabrication are billed by the hour at the rate shown in the estimate, with a minimum labor charge of five (5) hours per project unless the estimate expressly provides otherwise. The minimum applies even when the physical welding time is shorter because shop work commonly includes intake, evaluation, setup, fixturing, measuring, material handling, preparation, grinding, finishing, cleanup, and administrative time.

The Company may waive or reduce a deposit for selected shop projects. A waiver of the deposit does not waive the five-hour minimum, payment obligations, storage charges, or any other term. Full payment is required before any shop project, vehicle, equipment, part, or other property is released to the Customer.

Unless expressly waived or modified in writing by the Company, a deposit equal to fifty percent (50%) of the estimated total is required before scheduling, ordering materials, reserving equipment, or beginning work. Deposits may be applied to labor, materials, mobilization, and project costs and are nonrefundable to the extent the Company has performed work, reserved capacity, ordered materials, or incurred costs.

The Customer must maintain a valid electronic payment method—credit card or ACH—on file in the Company’s online portal. The Customer separately authorizes the payment method through the portal or payment processor and authorizes the Company to charge the final balance when the work is completed and the final invoice is issued, including authorized additional labor, materials, taxes, tolls, surcharges, storage, and other contract charges. These Terms do not replace any authorization or notice separately required by the payment processor or applicable law.

The final balance is due immediately upon completion, or upon notice that the work is ready for pickup, whichever occurs first, unless the estimate or invoice states different written payment terms. Approval of the estimate is binding even if a deposit has not yet been paid; however, the Company is not required to schedule or begin work until payment requirements are satisfied.

“Completion” means the Company has substantially completed the approved scope, even if minor punch-list work, customer-selected finishing, third-party work, inspection, delivery, or installation remains. The Customer shall promptly inspect completed work and notify the Company in writing of any claimed deficiency. The Customer must provide the Company a reasonable opportunity to inspect and, when appropriate, correct claimed defective workmanship before the Customer alters the work or hires another party to repair it.

The Company may retain possession of vehicles, equipment, fabricated items, parts, and other Customer property until all amounts due are paid in cleared funds, to the extent permitted by law.

If an amount remains unpaid beginning on the fourteenth (14th) calendar day after completion and issuance of the final invoice, the unpaid balance will accrue interest calculated daily at one percent (1.0%) per month, or the maximum rate permitted by applicable law, whichever is less. When the New Jersey Prompt Payment Act applies to a contract for the improvement of real property, the Act’s payment timing, interest rate, notice, dispute, and remedy provisions control to the extent they differ from this paragraph.

The Customer is responsible for reasonable collection costs, filing fees, lien costs, repossession or recovery costs, and attorneys’ fees to the extent permitted by law. The Company may suspend or refuse further work, cancel future appointments, withhold delivery, and require certified funds when any account is past due.

For completed shop work, storage fees begin on the fifth (5th) calendar day after the Company sends notice that the work is complete or ready for pickup. Storage is charged at the daily rate stated in the estimate or invoice, or the Company’s then-current disclosed rate, but never more than permitted by law.

Property that remains unpaid or uncollected for thirty (30) days may be treated as unclaimed or abandoned only to the extent allowed by applicable law and only after any longer statutory waiting period, notice, lien, public-sale, title, unclaimed-property, or other required procedure has been satisfied. No vehicle or other property automatically becomes the Company’s property merely because thirty days have passed. The Customer remains responsible for payment, storage, towing, handling, notice, sale, disposal, and legal costs to the extent permitted by law.

Materials and consumables may include metal stock, filler metal, gases, abrasives, fasteners, coatings, solvents, shielding materials, shop supplies, freight, and waste handling. Material remnants and scrap remain the Company’s property unless the estimate states otherwise or the Customer requests their return before work begins, subject to safety and legal restrictions.

Applicable New Jersey sales and use tax will be charged. Tax exemption will be honored only when the Customer provides, before invoicing, a valid and properly completed exemption certificate or government purchasing documentation acceptable to the New Jersey Division of Taxation. A federal tax-exempt determination or tax identification number by itself does not necessarily establish exemption from New Jersey sales tax. The Customer is responsible for tax, interest, and penalties resulting from an invalid or improperly claimed exemption.

The Company does not inflate or misrepresent the time required for small projects. When the anticipated repair cost exceeds approximately fifty percent (50%) of the replacement value of an item, the Company generally recommends considering replacement instead of repair. The Customer may nevertheless choose repair because of availability, fit, historic value, sentimental value, or other reasons. Labor and material charges are based on the work performed and are not limited by the market or replacement value of the item.

For mobile work, the Customer controls the site and is responsible for providing safe, legal, and unobstructed access; a stable work surface; adequate ventilation; required shutdowns; utility identification; site authorization; and a work area suitable for welding, cutting, grinding, heating, and other hot work.

Before the Company arrives, the Customer must remove flammable liquids, gases, vapors, dusts, combustible materials, products, inventory, stock, vehicles, personal property, and other vulnerable items from at least a thirty-foot (30-foot) radius—a sixty-foot (60-foot) diameter—around, above, below, and on the opposite side of the hot-work area. A thirty-five-foot (35-foot) clearance or greater must be provided whenever required by OSHA, NFPA, a fire code, a hot-work permit, the site owner, or the Company. Materials that cannot be moved must be properly shielded or protected.

The Customer must disclose tanks, drums, containers, piping, voids, insulated panels, combustible coatings, fuel systems, batteries, pressurized systems, hazardous substances, fire-suppression impairments, and concealed spaces that could create fire, explosion, toxic-fume, electrical, or property-damage hazards. The Company may refuse or stop work until the area is made safe. Time spent waiting, remobilizing, protecting the area, obtaining permits, or providing a fire watch is billable.

Where required, the Customer shall provide a trained fire watch and appropriate extinguishing equipment during the work and for the required period after hot work. The Company will use reasonable precautions but is not responsible for loss caused by hazardous, concealed, or unsafe site conditions created, controlled, or left undisclosed by the Customer, except to the extent liability cannot lawfully be limited.

Welding, cutting, brazing, heating, grinding, straightening, and fabrication can cause heat discoloration, scale, oxidation, smoke residue, spatter, arc marks, scratches, dents, distortion, shrinkage, warping, coating failure, paint damage, plating damage, seal damage, glass damage, electronic interference, and imperfections in or near the work area. Heat can travel beyond the visible weld area and affect the opposite side of a panel or nearby components.

Unless protection, disassembly, refinishing, painting, plating, polishing, bodywork, electronic isolation, or finish restoration is expressly included in the estimate, those services are excluded. The Customer accepts unavoidable or reasonably anticipated changes to existing finishes and adjacent areas that are inherent in the approved process. This provision does not excuse damage caused by the Company’s failure to use reasonable care.

The Company is not a factory-authorized repair facility unless expressly stated in writing for a particular project. Welding, cutting, drilling, frame work, attachment of equipment, electrical disconnection, or other modification to a vehicle or machine may affect, limit, or provide a basis for denial of manufacturer, dealer, body-builder, component, insurance, lease, or service-contract coverage, depending on the terms of that coverage and whether the modification relates to the claimed failure.

The Customer is responsible for reviewing warranty, lease, insurance, inspection, upfitter, body-builder, and manufacturer requirements before authorizing work. The Company does not promise that modified vehicles or equipment will retain any warranty, certification, rating, approval, or eligibility unless expressly stated in a written project-specific agreement.

The Company provides welding and fabrication services and does not provide professional engineering, architectural, vehicle-manufacturer, or code-consulting services unless a properly licensed professional is separately identified in writing. The Company does not calculate or certify load capacity, structural adequacy, crashworthiness, lifting capacity, fatigue life, code compliance, or fitness for a particular use without appropriate plans, specifications, testing, and professional involvement expressly included in the contract.

Unless the estimate states otherwise, the Customer is responsible for designs, dimensions, engineering, permits, inspections, approvals, owner authorization, and intended-use requirements. Work requested without sealed plans, drawings, technical specifications, or licensed engineering oversight is performed in reliance on the Customer’s direction and the Indemnity Agreement. The Company may require engineered drawings or refuse work it considers unsafe or outside its qualifications.

The Company is responsible only for the contracted work and does not inspect or certify the entire vehicle, structure, machine, system, or site. Existing defects, prior noncompliant work, and concealed conditions are outside the scope unless specifically included.

The Company may decline to use Customer-supplied materials, used components, unknown alloys, contaminated metal, castings, plated or coated items, or parts of uncertain origin. When accepted, Customer-supplied materials and designs are used at the Customer’s risk. The Company does not warrant the quality, metallurgy, suitability, fit, authenticity, or performance of Customer-supplied items, and additional time caused by them is billable.

Dates are scheduling targets unless the Company expressly guarantees a date in writing. The Company is not liable for delay caused by weather, unsafe conditions, supplier shortages, price changes, transportation interruptions, equipment failure, illness, labor availability, permit or inspection delays, utility interruption, site access, acts of government, emergencies, disasters, or other circumstances beyond reasonable control. The schedule will be extended for the period reasonably necessary, and the Customer remains responsible for work performed and costs incurred.

The Company will perform the contracted services in a good, professional, and workmanlike manner appropriate to the circumstances. Any specific warranty must be stated in writing in the estimate or invoice. Except for warranties that cannot lawfully be disclaimed, no oral statement creates a warranty and no warranty is made as to Customer-supplied designs, materials, components, existing conditions, manufacturer coverage, or uses not disclosed in writing.

The Customer’s primary remedy for a timely and substantiated workmanship claim is, at the Company’s option, reasonable correction of the affected work or a reasonable credit for the portion proven defective. This limitation does not apply where prohibited by law.

The Company’s separate Indemnity Agreement is incorporated into every approved estimate and work order by reference and is a material condition of the Company’s agreement to perform welding, field repair, maintenance, and related work. A copy should be attached to or linked from the estimate or otherwise made available to the Customer before approval.

By approving, the Customer agrees, to the fullest extent permitted by law, to the Indemnity Agreement’s obligations to indemnify, defend, and hold harmless the Company and its directors, officers, employees, contractors, representatives, agents, and assigns from the covered liabilities, claims, injuries, deaths, property damage, property loss, third-party claims, subrogation claims, costs, and expenses arising out of or connected with the contracted work. The Customer also acknowledges the agreement’s provisions concerning outside warranties, insurance policies, and work performed without formal plans or licensed engineering oversight. If any indemnity provision is limited by law, it shall be enforced to the maximum lawful extent rather than voided in its entirety.

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, exemplary, or consequential damages such as lost profits, lost production, loss of use, loss of business, substitute equipment, towing beyond the contracted scope, rental costs, or delay damages, except where such a limitation is prohibited by law or the damage results from gross negligence, reckless conduct, or willful misconduct.

The Customer shall provide written notice describing any dispute and allow a reasonable opportunity for inspection and good-faith resolution. The parties may agree to nonbinding mediation. These Terms are governed by New Jersey law. Any court action shall be brought in a court of competent jurisdiction in New Jersey, with venue in Essex County when legally permitted. Nothing in this section eliminates a nonwaivable consumer right, statutory venue, administrative remedy, or right under the New Jersey Prompt Payment Act.

These Terms are general business terms and do not replace project-specific notices or forms required by law. Residential or noncommercial property work may be governed by New Jersey home-improvement laws, including registration, written-contract, content, insurance, change-order, and cancellation-notice requirements. Automotive repair work may be governed by New Jersey automotive repair regulations concerning estimates, authorization, additional work, records, and invoices. When those or other mandatory rules apply, the required supplemental contract language and procedures control.

Nothing in the contract waives rights or remedies that cannot legally be waived. Any provision that conflicts with a mandatory law will be narrowed or severed to the minimum extent necessary, and the remaining provisions will continue in effect.

The contract documents are the complete agreement concerning the project and replace prior oral discussions about scope, price, or schedule. A change is binding only when recorded in the portal, written change order, revised estimate, email, text message, or other written communication accepted by both parties, except that actual time-and-material charges within the approved scope remain billable as provided above.

If any provision is held unenforceable, it will be modified to the closest enforceable provision and the balance will remain effective. A delay or failure to enforce a right is not a waiver. Headings are for convenience and do not limit meaning.

BY APPROVING THE ESTIMATE OR   WORK ORDER, THE CUSTOMER ACKNOWLEDGES THAT THE CUSTOMER HAS READ,   UNDERSTANDS, AND ACCEPTS THESE TERMS AND CONDITIONS AND THE SEPARATELY   PROVIDED INDEMNITY AGREEMENT; AUTHORIZES THE COMPANY TO PERFORM THE APPROVED   WORK; ACCEPTS THE BILLING METHOD AND MINIMUM CHARGES; UNDERSTANDS THAT AN   ESTIMATE IS NOT A GUARANTEED FINAL PRICE UNLESS EXPRESSLY IDENTIFIED AS A   FIXED QUOTE OR BID; AND AUTHORIZES FINAL ELECTRONIC PAYMENT AS PROVIDED   ABOVE.